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Chris Gage

Senior IT Operations Support Specialist · Salesforce Reporting & Dashboards · Requirements & User Stories

Atlanta, GA

Contact Experience Download PDF LinkedIn

Summary

IT operations support professional with experience supporting corporate and property technology systems, administering Microsoft 365, and partnering with stakeholders on reporting and requirements. Background includes Salesforce reporting and dashboard development, ad hoc reporting for product owners, and writing user stories to support project delivery.

Skills

Salesforce (3 years) Ad Hoc Reporting Dashboard Development Key Metrics Reporting Requirements Gathering User Stories Microsoft 365 / O365 Admin Vendor Management Data Loader Support Ticketing / Inbox Triage HTML (content updates)

Highlights

  • Created ad hoc reports in Salesforce for product owners.
  • Built dashboards and reported on key metrics for management.
  • Gathered requirements and wrote user stories for projects.

What I’m looking for

Consider adding 1–2 lines here tailored to the roles you want (e.g., IT Operations, Salesforce Admin/Analyst, Reporting & Enablement). This improves clarity for recruiters.

Work Experience

PeakMade Real Estate

Atlanta, GA
07/2021 – Present
Senior IT Operations Support Specialist · 12/2024 – Present

Update in progress: add 2–4 “senior role” bullets focused on leadership, escalations, metrics improved, tooling/process improvements, and impact.

IT Operations Support Specialist · 07/2021 – 12/2024
  • Supported property and corporate technology systems.
  • Managed vendor relationships.
  • Administered Microsoft 365 (O365).

InterContinental Hotels Group

Atlanta, GA
07/2017 – 02/2020
Marketplace Admin
  • Gathered requirements and wrote user stories.
  • Updated and inserted data using Data Loader.
  • Managed multiple email inboxes for support tickets.

InterContinental Hotels Group

Atlanta, GA
06/2016 – 07/2016 · 06/2017 – 07/2017
Salesforce Administrator Intern
  • Tested development and noted discrepancies from requirements.
  • Updated a hotel-facing website using HTML.

Georgia College Public Safety

Milledgeville, GA
08/2014 – 12/2016
SNAP Officer
  • Made difficult decisions on the spot in time-sensitive situations.
  • Ensured safety of students and staff by providing safety escorts.
  • Worked closely with the Georgia College Police Department to support event security.

Education

Georgia College

Milledgeville, GA
August 2017

Bachelor of Business Administration (BBA), Management Information Systems

Volunteer Experience

Georgia Aquarium

07/2017 – Present
  • Help run programs with 200+ guests.
  • Set up and run guest activities.
  • Guide guests through exhibits and behind-the-scenes tours.
  • Staff the Information/Customer Service desk and answer guest questions.

North Atlanta Church of Christ

2009 – 2013
  • Ran a coffee shop to raise money for mission trips.

Optional Add-ons